WHEN WILL MY ORDER SHIP?
Please allow 1 – 5 business days of processing and production time for your order to ship out. Tracking number will send to you by email.
HOW CAN I TRACK MY ORDER?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at Order Tracking
WHAT’S THE SHIPPING POLICY?
1. Shipping Methods & Carriers
We offer both Standard and Expedited international shipping options. Our network utilizes a combination of global postal services and leading commercial carriers. We prioritize selecting the fastest available delivery partners for your destination to ensure a quality and efficient receiving experience.
2. Delivery Time Estimates
All delivery times are estimates in business days, commencing from the date of shipment (after order processing). They do not include potential customs clearance delays.
Standard Shipping (Small Packet):
Europe: 8 – 17 business days
United States: 7 – 12 business days
Australia: 7 – 12 business days
Other Countries/Regions: 7 – 20 business days
Expedited Shipping (e.g., DHL, FedEx, UPS):
Globally: 3 – 8 business days
Please note: The above timelines apply to standard delivery zones. For remote or special territories (e.g., certain islands, overseas territories), delivery may involve combined air and sea freight, extending the transit time. In such cases, while delivery typically does not exceed 20 business days, the actual timeline is subject to specific routing and generally will not exceed 30 calendar days.
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3. Order Processing
Orders are typically processed and handed off to our shipping partners within 1-5 business days after payment confirmation. Processing does not occur on weekends or public holidays.
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4. Our Commitment to Efficient Delivery
Our operational priority is to ensure your package arrives reliably and swiftly. To achieve this, we employ a dynamic carrier selection system for final-mile delivery in key regions. This system is designed to optimize routing based on real-time network conditions.
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5. Final-Mile Delivery Partners & Special Requests
For destinations like Europe and Australia, we collaborate with a network of premium carriers (such as DHL, DPD, UPS, Australia Post, Toll, and others). The specific partner assigned for the final delivery of your order is optimized by our system.
If you have a specific carrier request or restriction for receiving your package, please contact our customer service before or immediately after placing your order. We will make reasonable efforts to accommodate your request.
Please note that some remote areas may not be serviced by all major carriers. In such cases, our system will typically prompt this limitation during order processing, and we will follow up to arrange a suitable alternative.
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6. Shipping Confirmation & Tracking
Once your order ships, you will receive a notification email containing your tracking number and a link to follow your package's journey. Tracking granularity may vary between shipping methods.
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7. Potential for Delays
While we strive to meet all estimated delivery windows, occasional delays may occur due to circumstances beyond our control, such as customs inspections, extreme weather, local holidays, or logistical disruptions. We appreciate your understanding in such situations.
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8. Customs & Import Duties
Standard Small Packet Shipments: These are typically handled as standard international mail, and customs clearance is generally straightforward for low-value items. Delivery timelines are as estimated in Section 2.
Expedited Shipments (DHL/UPS/FedEx, etc.): If you require faster delivery, we offer expedited courier services. Please be advised that these shipments often undergo formal customs clearance at the destination country. The recipient is typically responsible for providing any necessary documentation and paying applicable import duties and taxes. We recommend confirming your country's import regulations beforehand.
Recipient's Responsibility: For expedited shipments, if delays, additional costs, or losses occur due to the recipient's failure to provide timely documentation, information, or payment required for customs clearance, the recipient will be responsible for such consequences and associated fees.
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9. Contact Us
For any questions regarding your order's shipping status or to communicate a specific delivery preference, please contact our customer service team at sales@carelifehealth.com.
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Finn O’Connor –
Compact and accurate, no finger pricking = no pain or fear! Really great product with a lot of potential, good for anyone who needs to check their sugar regularly.
Rebecca –
I highly recommend this seller, I got excellent service from a customer service rep who’s sending me a free Carelife C150 replacement. My original one wasn’t fitted right, also the sensors give accurate readings and have steady connectivity.
Anya Kowalski –
Gotta say, not having to prick your finger every time is so convenient.
It’s smaller than I expected, fits nicely in your hand. Build is really good too.
Tested it side-by-side with my old one – old one said 99, this one said 96, so it’s pretty spot on.
Super easy to use, simple interface, even my parents can do it themselves. Main thing – no more finger pricking! 5 stars. LOL technology these days is crazy.
Ivan Petrov –
Bought for my grandma. Before this, she had to prick her finger every time – this non-invasive one is a game changer. No blood, no extra costs, no pain, no infection risk. It’s small, gives results in a minute, and even shows heart rate. You can also manage the whole family’s health data through the app. Very pleased overall.
Ali Hassan –
Not having to prick fingers is a huge plus, especially for older users. But the calibration process is kinda tedious – took me a while to figure it out. Also you have to keep your finger still for like 30 seconds, which can be hard if your hands shake. My reading was about 5 points off from the lab’s, which is okay, but hope they make it easier to use in the future.
Emma Dubois –
Build quality is solid and it’s easy to use. Readings were close to what I got at the hospital last time. Though I’ve been eating lots of sweets lately so I’m kinda skeptical… gotta wait till my next blood test to be sure
Marco Rossi –
Got this for my elderly parents. Arrived today, packaging is nice and it’s very satisfying. So much easier to use than the old prick-style monitor. A bit pricey but totally worth it to show you care. Tested it and it’s accurate – now I can keep track of their sugar levels daily. Props to the seller!
Szabó Máté –
Although my last C150 was faulty, I still give 5 stars. The faulty device are definitely just mistakes. Anyway, I usually don’t have issues with it, it helps my diabetes life a lot, and I’m very grateful to the seller for their product. Customer Service takes a bit longer to speak to, but it’s common sense they wanna know more about the problem. They never refused to send me a replacement, and it comes to London within 2 weeks.
So taking everything into account, I can recommend the C150, after using it for months.
Sophia Müller –
Bought this for my dad and shipping was fast. Tried it according to the manual – super easy to use, no needles needed. After calibration, the numbers seem accurate. It stores all past readings so you can compare levels over time. Really handy and practical!
Liam Johansson –
This glucose monitor is non-invasive – just put your finger on it for about a minute and it gives you the reading. Compared it to the hospital results and it’s surprisingly accurate, almost no difference. The screen is super clear and the app is really simple, even my grandparents could use it. It’s also really small and portable, so I can take it anywhere and check my levels whenever.